Kaseware Support Portal

The Kaseware online help guide provides detailed information on all features and options available in the Kaseware application, including the following: ...

To fix "Incorrect Code" errors with Two-Factor Authentication The most common cause for "Incorrect Code" errors is that the time on you...

If you still have your old device: 1) Log in to Kaseware desktop application 2) Click on your name in the top right 3) Select Reset 2-factor Authentic...

If your Kaseware application seems to be stuck immediately after the log in screen, you may need to clear your cache.  First, check if you are able to l...

In order to provide files to Kaseware, either for a one-time migration or on an ongoing basis, the steps below highlight the process to set up access to the...

Occasionally when cases are assigned to more than one user or user groups, when trying to close or update a case or document, one of the following messages ...

If you use two-factor authentication to login to Kaseware you will need to use an authenticator app. This can be set up on either a mobile device or web bro...

Hi! This item was emailed to you from someone within Kaseware. Unfortunately, because you are not one of sending organizations Kaseware users, you won&#...

Option 1 Option 2

Summary Chrome will not save a user’s decision for whether or not to allow location permission, and Kaseware will continuously ask for permission to access...